Payment methods: All prices are listed in USD. We only accept Bitcoin through CoinSimple.

Exchange Rates: CoinFuel accepts Bitcoin at the current Bitstamp exchange rate. All prices are locked for 15 minutes once the CoinSimple invoicing process has begun. This ensures the customer is getting a fair rate and knows exactly how much BTC the transaction will cost. If you are unable to pay within the 15 minute window you will be able to restart the process by clicking the “View Invoice” button in the email you received from CoinSimple. If you have over or underpaid the invoice please contact us to rectify the issue.

Processing Times and Delivery: All Gift Cards are Physical. Most orders are processed and shipped within 1-2 business days of receiving payment. Very large order volumes may take extra confirmation times. Please contact us if you have any questions. You will receive an email from CoinSimple on the creation and completion of your invoice.

Shipping: All orders are shipped via USPS First Class Mail. Please make sure your address is accurate, we will be unable to issue reshipments for orders delivered to an incorrect location.

Cancellations: We will work with our customers to help with any and all order issues. Please file a support ticket.